Byrider continues ongoing tech investment with Shopmonkey partnership
Byrider is adding a new tool for the service drive at its 148 locations.
This week, Byrider selected Shopmonkey — a cloud-based auto shop management platform as its newest technology partner.
According to a news release, this relationship is part of a strategic innovation initiative that Byrider kicked off in the wake of the COVID-19 pandemic. Byrider dealerships are deploying Shopmonkey software in all locations to be used by more than 2,000 employees.
All future Byrider dealerships are included in the technology partnership with Shopmonkey, according to the announcement.
This move is the latest focused on technology and investments at Byrider, which during the past two years built a new CRM tool, invested in cloud conversion, and launched an online credit application allowing customers to get approved in three minutes or less.
Byrider will soon debut a new customer app that will integrate seamlessly with Shopmonkey.
Executives highlighted Shopmonkey will enhance Byrider operations across all of its dealerships’ service centers and improve workflow efficiencies, so they can better serve and directly communicate with their customers.
“In our continued efforts to give our customers the best experience possible, we began to explore opportunities to upgrade our service software,” Byrider chief executive officer Craig Peters said in the news release. “Some of our franchise owners were already leveraging Shopmonkey and saw significant improvements in operational efficiencies, customer engagement, as well as a boost in revenue. Based on their feedback, our management team and franchise leadership took a serious look at the platform.
“Ultimately, we decided Shopmonkey would be the perfect partner, as our company expands our focus on improving the customer journey through innovation,” Peters added.
Shopmonkey’s all-in-one solution is designed to simplify the complexities of running an auto repair business onto a single platform, including appointment scheduling, parts ordering, customer communications, and payment processing.
“Byrider is a strong organization that, just like Shopmonkey, focuses on bringing support to a class of essential workers that are often overlooked,” Shopmonkey founder and CEO Ashot Iskandarian said. “Together, our mission is to empower Byrider franchisees with industry-leading technology that enhances the efficiency of their teams.
“We’re also focused on helping them to up-level their vehicle-owner experience with modern methods of customer communication and transparency. We look forward to continuing to work with the Byrider team to help them scale and grow,” Iskandarian went on to say.
To learn more about Shopmonkey and its auto shop management software, visit www.shopmonkey.io.
Originally posted on BHPH Report.